Website policy information for GN Service
Effective date: September 11, 2026
This page provides a general framework for refund and credit handling. Any signed sales agreement, quotation, purchase order or invoice terms may contain transaction-specific rules that take priority.
Because fresh oranges are perishable, customers should inspect deliveries promptly. Claims involving shortage, visible damage or quality concerns should be reported as soon as reasonably possible with order details and supporting photographs where available.
After review, an eligible claim may be resolved through replacement, account credit or refund depending on the facts of the order and the applicable commercial agreement.
Refunds may not be available for issues caused by improper storage after delivery, delays outside agreed responsibilities, unauthorized disposal of product before review, or differences that remain within agreed specifications.
Use the contact page and include your order reference, delivery date, issue description and relevant supporting information. A representative can then review the request under the applicable order terms.